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Shipping Policy

Thank you for choosing Kubulk! In order to ensure that you can enjoy an efficient and safe shopping experience, we hereby formulate the following shipping policy. Please read the following carefully to understand our shipping services and fee standards.

Order Processing Time
We are committed to processing your order as quickly as possible. Normally, the order will be processed within 1-3 business days from the confirmation of your payment. However, during peak seasons or special promotions, the processing time may be extended. We appreciate your understanding and patience.

Shipping Method
We work with many well-known logistics companies, such as DHL and FedEx, to ensure that your goods can be delivered safely. We provide free shipping services, and the specific costs can be verified at checkout.

Track your order
After the order is sent, you will receive a confirmation email with a unique tracking number. You can use this number to monitor the progress of your package on our website or through the carrier's tracking system.

Shipping Fees
We will provide non-free shipping services and charge reasonable fees based on the international transportation market. Customers can view the specific fees at checkout. If you have any questions, please contact customer service.

Shipping Issues
While we do our best to ensure that orders are delivered on time, delays may occasionally occur due to weather conditions or other unforeseen events. If you experience any shipping related issues, please contact our Customer Service team immediately for assistance.

Order Cancellation and Modification Policy
If you wish to cancel or modify your order, please contact our Customer Service team at the earliest opportunity. Please note that once an order has entered the processing and shipping stage, it cannot be cancelled or modified.

International Shipping
We offer international shipping options. Shipping costs and transit times may vary depending on the destination country. Customs duties and taxes are the responsibility of the recipient and apply to orders shipped outside of our main service area.

Signature Required
In order to ensure the safe delivery of high value items, some packages may require a signature confirmation from the recipient. Please ensure that someone is present to receive the package at the delivery address.

Shipping Times
Estimated shipping arrival times are 5-15 days. We strive to adhere to estimated shipping times, but these times are not guaranteed and may be affected by factors such as the efficiency of the selected shipping service, the destination, and any delays encountered during customs clearance.

Returns and Exchanges
If your order is damaged during shipping or does not match the ordered merchandise, please contact our customer service team within a short time after receiving the package to arrange a return or exchange. We will guide you through the return process and provide the necessary return labels or instructions.

Contact Us
If you have any questions about our shipping policy or need further assistance, please feel free to contact our customer service team. We are committed to providing you with the best support.

Thank you for your support of Kubulk! We will do our best to provide you with a great shopping experience.